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GrillSquare

Our information

GrillSquare

Lycée des Arts et Métiers
Address: 19, rue Guillaume Schneider
L-2522 Luxembourg
Contact

Fynn Herr

Email: hello@grillsquare.shop

Tel: +352 621 315 429

Please note that GrillSquare is a student company and was created for educational purposes to teach how to create a proper business. Therefore we charge no VAT. Further information about the program can be found on: jonk-entrepreneuren.lu

Online-Streitbeilegung gemäß Art. 14 Abs. 1 ODR-VO
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die Sie unter http://ec.europa.eu/consumers/odr/ aufrufen können.
Im Übrigen sind wir zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle weder bereit noch verpflichtet.

Bei einer Lieferung können zusätzliche Kosten entstehen, die Ihnen während des Bestellprozesses klar angezeigt werden.

Die angegebenen Preise sind inklusive Mehrwertsteuer.

Durch Ihren Besuch auf Letzshop.lu stimmen Sie den in der Datenschutzerklärung von letzshop.lu beschriebenen Vorgehensweisen zu.

Darüber hinaus gelten folgende Datenschutzregelungen seitens des Anbieters:

1. WHAT INFORMATION DO WE COLLECT?
   

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names

phone numbers

email addresses

mailing addresses

billing addresses

debit/credit card numbers

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Paypal, Apple Pay, Google Pay and Payconiq. You may find their privacy notice link(s) here: https://www.paypal.com/us/legalhub/privacy-full, https://www.apple.com/legal/privacy/data/en/apple-pay/, https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=en-GB and https://www.payconiq.com/Privacy_EN_Website.pdf.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

1. HOW DO WE PROCESS YOUR INFORMATION?
   

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

1. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
   

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Understand how our users use our products and services so we can improve user experience

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

1. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
   

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

Data Analytics Services

Order Fulfilment Service Providers

Payment Processors

Performance Monitoring Tools

Sales & Marketing Tools

Website Hosting Service Providers

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

When we use Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

1. HOW LONG DO WE KEEP YOUR INFORMATION?
   

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 90 days.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

1. HOW DO WE KEEP YOUR INFORMATION SAFE?
   

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

1. WHAT ARE YOUR PRIVACY RIGHTS?
   

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?‘ below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?‘ below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at hello@grillsquare.shop.

1. CONTROLS FOR DO-NOT-TRACK FEATURES
   

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

1. DO WE MAKE UPDATES TO THIS NOTICE?
   

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

1. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
   

If you have questions or comments about this notice, you may email us at hello@grillsquare.shop or contact us by post at:

Grillsquare
19, rue Guillaume Schneider
Luxembourg, Luxembourg L-2522
Luxembourg

1. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
   

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request to email:hello@grillsquare.shop

Terms & Conditions

Introduction

These terms and conditions govern the use of the website grillsquare.shop and the purchase of products offered through the Website. By accessing or using the Website, and/or by purchasing products from the Website, you agree to be bound by these terms and conditions.

Agreement

By placing an order, you acknowledge that you have read and agreed to the terms and conditions of grillsquare.shop.

Changes to Terms and Conditions

Grillsquare.shop reserves the right to modify or remove any part of the Website, including these terms and conditions, without prior notice or liability to customers.
Continued use of the Website or placing orders after such changes constitutes acknowledgment and acceptance of the revised terms and conditions.

Contract Formation

A contract between you, the customer, and Grillsquare will be formed once your order has been processed and dispatched.

Product Offerings

Grillsquare offers portable grills for sale through its ecommerce platform. The grills are made out of aluminium and stainless steel.
Grillsquare V1 without cover: 69.99€
Grillsquare V1 with cover: 89.99€

Payment Methods

Accepted payment methods include PayPal, Apple Pay, Google Pay, and credit card.

Refunds and Returns

Customers have up to 30 days after receipt of the product to request a return or refund.
Refunds are available for our grills.
Products must be returned in their original condition and undamaged.
To initiate a return or refund request, customers must contact our customer service team here.
Refunds will be issued within 14 business days upon receipt and inspection of the returned product.
More information about Returns & Refunds are available in our return policy.

Placement of an Order

When placing an order via grillsquare.shop, you, as a customer, warrant that:

You are of legal age (18+).
The personal information provided during registration is truthful, complete, and accurate.
You are not using a false identity without proper consent.

Procedure & Shipping

Orders are typically processed and shipped within 1-4 business days from the date of purchase.
Once your order has been shipped, you will receive a confirmation email containing additional information.
Shipping usually takes 3-10 business days.

Safety Guidelines

Grillsquare has general rules & instructions that need to be followed. Please read the rules carefully: Rules & Instructions

Other Terms

There are no additional terms or conditions beyond those stated above.

Complaints

All complaints regarding our products or services should be addressed to our customer support team.

Contact Information

For any inquiries or assistance, you can reach us at:
Luca Schemberger – CEO
Phone Number: +352 621 199 148
Email Address: hello@grillsquare.shop
Address: 19 Rue Guillaume Schneider, 2522 Limpertsberg, Luxembourg