Blueberry
We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if on original purchase), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@blueberryshop.co. Please note that returns will need to be sent to the following address: 6, Bd Dr Ernest Feltgen L-1515 Luxembourg, Luxembourg
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@blueberryshop.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@blueberryshop.co.
Delivery costs may vary depending on quantity, distance and delivery speed. They will be clearly displayed during the ordering process. Any delivery costs are also shown on the product detail page.
The prices indicated are inclusive of VAT.
By visiting Letzshop.lu, you consent to the practices described in the letzshop.lu Privacy Policy.
In addition, the following data protection regulations apply on the part of the provider:
At Blueberry, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or make a purchase from our store.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site. How We Use Your Information
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
Not Sharing Your Personal Information
We collect your name, address and contact details in order to deliver your shipment only and communicate any necessary information about your purchase and/or delivery. We do not share your Personal Information with third parties. We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@blueberry.com or by mail using the details provided below:
Blueberry 6, Bd Dr Ernest Feltgen L-1515 Luxembourg Luxembourg
The controller of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data. The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
Blueberry
6, Bd Dr Ernest Feltgen
L-1515 Luxembourg
Luxembourg
stephanie@blueberryshop.co
At /en/agb you will find the general terms and conditions for
Blueberry